Support

ByteBrain LLC ("ByteBrain," "we," "us," or "our") provides support for the ByteBrain offers listed below, including offers purchased through the Microsoft commercial marketplace. This page describes how to reach us, our support hours, the targets we work to, and what falls outside ByteBrain's responsibility.

ByteBrain provides support for the following offers and their deliverables:

• AI Governance & Knowledge Readiness Sprint
• Living Knowledge OS
• AgentOS Governance

If you are unsure whether your purchase is covered, contact us with your order or subscription details and we will confirm.

Customers can open a support request through either monitored channel below:

• Email: info@bytebrain.org — the fastest way to reach us and the recommended channel for most requests.
• Phone: 1-818-561-9470 — available during the support hours below; outside those hours, please leave a message or email us.

To help us respond quickly, please include the triage information in Section 6.

Support is staffed Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (America/Los_Angeles), excluding U.S. federal holidays.

Requests received outside support hours, on weekends, or on U.S. federal holidays are logged on receipt and handled the next business day. Response targets in Section 5 are measured in business hours during the support window.

We triage each request by severity and work to the initial-response targets below. These targets are default guidelines for requests submitted during support hours. Where a purchased plan, order, or the applicable agreement (including the Microsoft Standard Contract) specifies different support terms, those terms govern and are not reduced by this page.

An initial response confirms we have received and assigned your request; it is not a guarantee of resolution within the same period. We will keep you updated as we work toward a resolution.

Please provide the following so we can route and resolve your request efficiently:

• Your name, organization, and preferred contact method;
• The offer or deliverable involved (see Section 2);
• Your order, subscription, or Marketplace reference, if available;
• A description of the issue or request, and the impact on your work;
• The severity you believe applies (see Section 5);
• Relevant dates, times, and time zone;
• Any supporting detail such as screenshots, documents, or error messages.

If a request is not progressing or you are not satisfied with the response, you may escalate by replying to your existing request or emailing info@bytebrain.org with "ESCALATION" in the subject line, along with your original request details. Escalations are reviewed by ByteBrain leadership, who will confirm receipt and provide an owner and next steps.

To report a suspected security incident or vulnerability, email info@bytebrain.org with "SECURITY" in the subject line. Please do not include exploit details in an insecure channel; provide enough information for us to reproduce and contact you, and we will coordinate a secure follow-up.

To make a privacy request — such as accessing, correcting, or deleting personal information — email info@bytebrain.org with "PRIVACY" in the subject line. Privacy requests are handled in accordance with our Privacy Policy.

The following are outside ByteBrain's support responsibility:

• Microsoft platform support. Support for Microsoft Azure, the Microsoft commercial marketplace, Microsoft accounts, marketplace billing and purchasing, and other Microsoft products and infrastructure remains Microsoft's responsibility and must be requested through Microsoft's support channels.
• Third-party products, services, integrations, or networks that ByteBrain does not provide or control;
• Issues caused by use of a deliverable outside its documented scope, or by modifications made without ByteBrain's involvement;
• Custom work, new features, or engagements beyond the purchased offer, which may be scoped as a separate engagement.

For all support requests, reach ByteBrain at: